Frequently Asked Questions by Parents
How do I request for a tutor?
How do I arrange for my first lesson with the selected tutor?
Our coordinators would contact the selected tutors and confirm the preferred date and timing.
How do I ensure my selected tutor is qualified and meet the required qualification?
You could request to verify their qualification with the tutor by requesting them show their digital or hardcopy of their certificate(s) during the first lesson.
How do I pay for lessons?
For the first two weeks of lessons fee, payment will be paid to XlearnMind. via payNow or Bank Transfer. Payment invoice will be sent to you via email accordingly.
Subsequently, you may pay the tutor directly in any payment method agreed upon by both you and the tutor.
Can I cancel the tuition assignment after the first lesson?
Yes. You just need to pay the lesson fee for that one lesson to XlearnMind, in which we would give the tutors 50% of the payment, as the lesson has already been completed.
Can I cancel the tuition assignment before the first lesson?
Yes. You will need to notify XlearnMind at least 24 hours before the lesson commences to avoid any cancellation fee. A cancellation fee equivalent to one lesson will be incurred for late notification.
XlearnMind will review any last-minute cancellations due to unforeseen circumstances or emergencies on a case-by-case basis.
Is there any minimum duration in which I need to engage the tutor?
We recommend to engage the assigned tutor for minimum duration of 1 month. However, at any point of time if you decide not to engage the tutor further, charges for the lessons completed still needs to be paid.
You may contact us to arrange for another selection of your preferred tutor free-of-charge.
Frequently Asked Questions by Tutors
How do I become a private home tutors with XlearnMind?
How do I view assignments available?
How do I apply for tuition assignments?
You may click on the link given on the Telegram group and apply the preferred assignment(s) accordingly.
How will I know whether I am shortlisted for the assignment(s) applied?
Our coordinators will contact you directly, typically within 24 hours if you are shortlisted for the applied assignments. If you are not contacted, do keep applying for other assignments to get a higher chance of being shortlisted.
Can I cancel the 1st lesson of tuition assignment after the first lesson date has been locked?
Yes you can. Please notify XlearnMind & the parents at least 24 hours before the commencement of your 1st lesson. We will reschedule the lesson on a later date.
How much of a commission would XlearnMind take from each confirmed assignment?
We will take 50% of the 1st month’s fees, unless otherwise stated.
Is there any minimum duration in which I need to be committed to an assignment?
We value long term committed tutors. Nonetheless, at any time if you do not wish to continue with the given assignment, a one month notice should be given to the parents so that they could contact XlearnMind to shortlist other possible tutors.